We have several warehouses located in US, EU and China. Normally, your order will be directly dispatched from the warehouse near by your location. Occasionally, if the warehouse near by you run out of inventory, we will ship your parcel directly from China to fulfill your order.
Based on the impact of COVID-19. All shipping times are listed below
|Products||To the U.S.||To Europe||To the U.K.||To other areas|
|TINA2 Basic||3-8 Days from US warehouse||3-8 Days from EU warehouse||3-8 Days from UK warehouse||5-15 Days from China|
|TINA2 Upgrade||3-8 Days from US warehouse||3-8 Days from EU warehouse||Out of Stock||5-15 Days from China|
|X40||3-8 Days from US warehouse||3-8 Days from EU warehouse||Out of Stock||5-15 Days from China|
|F152S||3-8 Days from US warehouse||Out of Stock||Out of Stock||5-15 Days from China|
|Filament||Out of Stock||Out of Stock||Out of Stock||5-15 Days from China|
|TINA2 Accessory||Out of Stock||3-8 Days from EU warehouse||Out of Stock||5-15 Days from China|
|X40 Accessory||Out of Stock||Out of Stock||Out of Stock||5-15 Days from China|
What do i need to do when i don't receive the product or receive the wrong product i ordered?
Please contact our customer support firstname.lastname@example.org
Can i change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on theproduct. Once an item has been shipped, you will receive a shipment notification email.
How will my delivery be shipped?
If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.